SECTION 1: CURRENTLY IN SHELTER

If you are in shelter, you must work with your case manager and housing specialist.

DHS: 212-361-7963 | Call 311 for help

Ombudsman: 800-994-6494 (for shelter complaints)

Family Intake (PATH): 151 E 151st St, Bronx, NY | 917-521-3900 (24/7)

Single Men Intake: 30th Street Intake Center, Manhattan

Single Women Intake: Franklin Shelter Intake Center, Bronx

SECTION 2: NOT IN SHELTER / AT RISK

Use Homebase for eviction prevention, rental help, and support.

Find by ZIP code via NYC Homebase

SECTION 3: BEFORE YOU MOVE

Check apartment history before applying.

Use HPD to check violations and complaints.

Use DOB for building records.

SECTION 4: VOUCHER SUPPORT

Programs: CITYFHEPS, Section 8, HASA

Prepare documents and expect delays.

SECTION 5: TENANT RIGHTS

You cannot be denied for having a voucher.

Call 311 for unsafe housing or discrimination.

SECTION 6: AFTER APPROVAL

Expect inspections, lease signing, and payment processing.

Stay in contact with landlord and broker.

SECTION 7: FROM ME TO YOU

Treat viewings like interviews. Keep documents. Follow up consistently.